The following words used in this agreement apply to you, the customer: “you”, “your”, “Purchasers”.

The following words used in this agreement apply to us, the seller: “us”, “Our”, “we”, “Vecta Hosting”, “VH”.

The term “Our Website” in these terms of Service means and refers to http://www.vectahosting.com and includes variations of the “http” and “www” prefix.

By purchasing any product and/or service from us, you acknowledge and agree that “VH” reserve the right to increase or decrease the time frame for service completion at any time, if required due to high levels of demand or any other influencing factor.


  • Terms of Service
  • Acceptable Use Policy
  • Privacy Policy

Introduction

This section of our Terms of Service covers all of the products we offer, including (but not limited to): Web Hosting, VPS Hosting and Software/Addons.

Payment

All products on this site are sold in USD (United States Dollar); payment in other currencies is subject to exchange rate fluctuations. Currently, all payments must be made via PayPal, or any other payment gateway we enable in the future. No exceptions will be made to these payment methods.

After your payment has been received, your order will be activated by our system. You will receive an email with your account details so you can set up for website. If you purchase an addon, you will be able to download your products from the client area. Please note all downloads are in the ZIP file format, so you must ensure that you have the appropriate software on your computer for these files.

Refunds

Due to the nature of some products we sell (i.e. digitally downloadable products, domains, etc) we are unable to provide refunds under any circumstances for the following products/services:

  • Domains
  • Addons
  • Themes
  • SSL Certificates
  • IP Addresses
  • VPS/Dedicated Servers

No refund can be issues for addons and/or themes, because once purchased, you will have access to the files we charge for.

No refund can be issued for domains, SSL Certificates, and IP Addresses due to these items being purchased for 1 year up-front. We will be happy to transfer any domain and SSL Certificate to another provider free of charge (the other provider may charge a fee).

Chargebacks

Any chargebacks you attempt to make via PayPal or other payment gateways will be argued strenuously by us with reference to these terms and conditions of sale. you must ensure you fully read our terms as well as the description of any files you purchase, as no refunds will be available unless the product you purchased is significantly different as described by us.

n cases where you fail to contact us before purchasing a product, only to find that the product is incompatible with an unsupported feature, a refund will not be given.

30 Day Money Back Guarantee

All hosting products come with a 30 day money back guarantee. This guarantee is a full refund of the original amount except under the following provisions:

  • Your account is suspended or terminated due to a violation with our Terms Of Services
  • Domains, SSL Certificates, IP Addresses and other service addons are not cover or entitled to this guarantee.
  • Addons and software purchased from us not eligible for a refund under this guarantee.
  • VPS and Dedicated Servers are not eligible for this guarantee.

If a customer attempts a charge-back after finding their product or service was not covered by this 30-day money back guarantee, we will use the provisions from our policy on chargebacks.

Support

We will only provide support for accounts which are in good standing. If there are outstanding payment issues with your account, then support will not be provided, until your account is returned to good standing or other arrangements have been made. Support will only be provided for the account holder and any authorized sub-accounts. We use various security measures to verify accounts to prevent hacking and unauthorized usage.

Vecta Hosting is dedicated to providing an all-round top quality service. The terms and conditions which follow are necessary to ensure that we may continue to provide the best possible service to all of our customers. Failure to follow any term or condition may result in an account suspension with or without notice. The interpretation of these guidelines is at the sole discretion of Vecta Hosting.

Activity which results in the suspension of an account will result in the loss of all fees paid to Vecta Hosting. Complaints made regarding abuse of an account will be investigated and if found in violation of the terms of service will be grounds for immediate suspension.

Illegal Usage

Vecta Hosting may only be used for lawful purposes only. Transmission, storage, or distribution of any information, data or material in violation of any applicable law or regulation is prohibited. This includes, but is not limited to: copyrighted material, trademark, trade secret or other intellectual property right used without proper authorization, prescription drug sales, and material that is obscene, defamatory or constitutes an illegal threat. Examples of non-acceptable content or links include, but is not limited to; Pirated software, Hackers programs or archives, Warez sites, MP3, and IRC bots. The subscriber to Vecta Hosting services agrees to indemnify and hold harmless Vecta Hosting from any claims resulting from the use of the service that damages the subscriber or any other party.

No online pharmacies are allowed on our network.

Sites related to HYIP (High Yield Investment Programs), Ponzi schemes or pyramid schemes are prohibited.

Vecta Hosting is at the sole discretion as to what constitutes a violation of this provision.

Legal Adult Content is allowed

Security & Server Resources

Violations of system or network security are prohibited, and may result in criminal and civil liability. Examples include, but is not limited to: Unauthorized access, use, probe, or scan of a systems security or authentication measures, data or traffic. Interference with service to any user, host or network including, without limitation, mail bombing, flooding, deliberate attempts to overload a system and broadcast attacks. Forging of any TCP-IP packet header or any part of the header information in an email or a newsgroup posting.

Any website that uses a high amount of server resources (such as, but not limited to; CPU, memory usage, and network resources) will be given an option of either paying extra for a VPS or dedicated server (which depends on the resources needed) or reducing the resource used to an acceptable level. Its My Press is at the sole discretion as to what constitutes a violation of this provision.

Any attempts to undermine or cause harm to a Vecta Hosting server or customer of Vecta Hosting is strictly prohibited.

Any sub-networks of Vecta Hosting and dedicated servers must adhere to the above policies. The failure to meet or follow any of the above guidelines are grounds for account suspension. We reserve the right to remove any account without prior notice.

User agrees to only use shared hosting services for its intended applications. Misuses include, but is not limited to; scientific/grid/distributed computing, data warehouse/backup storage, or bandwidth sinks. Vecta Hosting is at the sole discretion as to what is considered a misuse of service. User agrees to ask Vecta Hosting in the event they are unsure of their application's fitness for our Shared & Reseller hosting services.

Background Running Programs, IRC & Proxy Servers

Vecta Hosting does not allow background Daemons such as IRC bots; eggdrop; BitchX; XiRCON; and any other program that interferes with normal server operation.

Nor do do allow IRC servers, IRC bots, or IRC shells to be operated on our network.

Vecta Hosting does not allow proxy servers & scripts to be operated on our network.

Client Responsibility

The client is responsible for all activity originating from the account unless proven to be a victim of outside hacking or address forgery. The client is responsible for securing their username/password. The client assumes responsibility for all material on their site that may be put on by a third party (such as the usage of Free For All links pages). Use of Vecta Hosting's service requires a certain level of knowledge in the use of Internet languages, protocols, and software. This level of knowledge varies depending on the anticipated use and desired content of the web space by the client. The following examples are offered: Web Publishing: requires knowledge of HTML, properly locating and linking documents, FTPing Web contents, Graphics, text, sound, image mapping, etc. as well as Telnet and FTP understanding and capability. CGI-Scripts: requires a knowledge of the UNIX environment, TAR &am; GUNZIP commands, Perl, C Shell scripts, permissions, etc. Mail: a use of mail clients to receive and send mail, etc. The client agrees that he or she has the necessary knowledge to create and maintain their web space. Client agrees that it is not the responsibility of Vecta Hosting to provide this knowledge or support outside matter specific to Vecta Hosting servers.

UCE&M (Unsolicited Commerce Email & Material) - SPAM

Uploading, posting, emailing, transmitting or otherwise making available any UNSOLICITED or unauthorized advertising, or promotional materials where examples of these include but not limited to; 'junk mail', 'instant messaging', 'chain letters', 'pyramid schemes', or any other form of unauthorized solicitation from or through a Vecta Hosting server or using an email address or system that is maintained by Vecta Hosting is STRICTLY prohibited. Vecta Hosting is at the sole discretion as to what constitutes a violation of this provision.

If you engage in any of the foregoing activities using the service of another ISP or IPP, but channeling activities through a Vecta Hosting server as a mail drop for responses, you are in violation. Violators will be assessed a minimum of $200.00 fine and will face an immediate suspension and/or termination.

Actions taken by Vecta Hosting

The failure by a customer to meet or follow any of the above policies/terms is grounds for account suspension. The interpretation of these guidelines is at the sole discretion of Vecta Hosting as to what constitutes a violation of the AUP. Vecta Hosting reserves the right to remove any account without prior notice.

When Vecta Hosting becomes aware of an alleged violation of its AUP, Vecta Hosting will initiate an investigation. During the investigation, Vecta Hosting may restrict a customer's access in order to prevent further potentially unauthorized activity. Depending on the severity of the violation, Vecta Hosting may, at its sole discretion, restrict, suspend, or terminate a customer's web hosting account and/or pursue other civil remedies. If such violation is a criminal offence, Vecta Hosting will notify the appropriate law enforcement authorities of such violation.

Vecta Hosting does not issue credit for outages incurred through service suspensions resulting from AUP violations. Vecta Hosting customers agree to indemnify and hold harmless Vecta Hosting from any claims resulting from the use of our services that damages them or any other party. The Vecta Hosting service is provided on an as is, as available basis without warranties of any kind, either express or implied, including, but not limited to, warranties of merchantability, fitness for a particular purpose or non-infringement. Vecta Hosting expressly disclaims any representation or warranty that the Vecta Hosting service will be error-free, secure or uninterrupted. No oral advice or written information given by Vacta Hosting, its employees, licensors or the like, will create a warranty; nor may you rely on any such information or advice. Vecta Hosting and its partners and suppliers will not be liable for any cost or damage arising either directly or indirectly from any transaction or use of the service.

Vecta Hosting also reserves the right refuse, cancel or suspend any service at our sole discretion.

In an effort to protect our clients' and site visitors privacy and rights, Vecta Hosting has established a Privacy Policy which explains what information we gather on visitors and what we do with information that we gather. This Privacy Policy governs the manner in which Vecta Hosting collects, uses, maintains and discloses information collected from users of this Web site (each, a "User").

The Inofrmation We Collect

Vecta Hosting collects personally identifiable information from Users, as well as information regarding how Users use our Web site, for example, by tracking the number of unique views received by the pages of the Web site or the domains from which Users originate. We use "cookies" to track how Users use our Web site. We also collect user information (including personally identifiable information) in the following ways:

  • From Vecta Hosting Servers
  • By Using temporary internet files such as Cookies and other similar tools
  • Directly from Users

How We Use Information

Vecta Hosting may use personally identifiable information collected through our Web site to contact Users regarding products and services offered by Vecta Hosting and its trusted affiliates, independent contractors and business partners, and otherwise to enhance Users' experience with Vecta Hosting and such affiliates, independent contractors and business partners. At no time will Vecta Hosting's database of users ever be sold to any entity for the purpose of marketing or mailing lists. Personal information will not be sold or otherwise transferred to our business partners without your prior consent, except that we will disclose the information we collect to third parties when we are obligated to do so under applicable laws

If a User wishes to access or update the information Vecta Hosting has collected, they can either log into the Vecta Hosting Client Area, or contact Vecta Hosting's Billing/Customer Services department.

Vecta Hosting reserve the right to change this Privacy Policy at any time, however users will be notified of such changes (with the exception of typographical changes) via a notice both on the website and via email. Any changes made are effective as set out in said notifications.

If you have breached and/or violated any of the terms above, we reserve the right to bring legal proceedings against you in:

  • the Courts of the country of your residence
  • the Courts of the location of your access, use or storage of any materials obtained from the website
  • the Courts of the location of any breach by you of these Terms of Service; and/or
  • the Courts of the location of your authorisation of any of the above acts.

Vecta Hosting may, at its sole discretion, revise or change these terms (in whole or in part) from time to time and at any time without notice to you.


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